Frequently Asked Questions
Everything you need to know about our organic skincare and your order.
Are Pai Skincare products suitable for sensitive skin?
Absolutely. We specialize in formulating products specifically for sensitive, reactive, and allergy-prone skin. Every product is independently patch-tested to ensure maximum tolerance.
What is your shipping policy for UK and international orders?
We offer standard and express shipping worldwide. Orders over £40 qualify for free standard delivery within the UK. International shipping rates and delivery times vary by destination.
Can I return a product if it doesn't suit my skin?
Yes, we offer a 90-day 'Satisfaction Guarantee'. If a product isn't right for your skin, you can return it within 90 days of purchase for a full refund or exchange, even if it has been opened.
Are your products organic and vegan-certified?
Yes, our products are certified organic by COSMOS and are proudly vegan and cruelty-free. We are accredited by Leaping Bunny and The Vegan Society.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your parcel's progress until it reaches your doorstep.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and Klarna for flexible payments.